Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today announced that it has been recognized as a winner in two categories, “Innovation in Knowledge Management” and “Leveraging AI in Revenue Generation Workflows” in the Technology & Services Industry Association (TSIA) 2024 Star Awards, one of the highest honors in the technology and services industry.
For the “Leveraging AI in Revenue Generation Workflows” category, Informatica was credited for its strategic emphasis on boosting customer retention and expansion based on a transformative approach, leveraging AI/ML applications to elevate customer experience and help customers accelerate time to value. With the help of Machine Learning and GenAI technologies, including natural language and large language models, Informatica uses predictive analytics to sharpen engagement strategies, improve strategic account management, reduce customer churn, simplify complex data interactions and drive narrative-insights to boost decision making.
In the “Innovations in Knowledge Management” award, Informatica was commended for fostering a culture of excellence, collaboration, and empowerment across its unique 10 million yearly customer users. With an innovative, advanced self-service portal, Informatica provides high-quality and timely content to enable customers to deliver their desired business outcomes as they prepare their enterprise for data and AI readiness. By combining GenAI capabilities in the self-service portal, Informatica not only accelerates content generation at scale, but also improves customer experience through enhanced searchability and greater in-product experience.
“Informatica continues to exemplify their leadership in driving innovative solutions and demonstrating their dedication for customer excellence as the industry continues to evolve with ever-changing customer needs,” said Thomas Lah, Executive Director and Executive Vice President, TSIA. “It is our honour to recognize Informatica for providing best in value for their customers with two 2024 Star Awards.”
“Thank you to the TSIA advisory board and community peers for acknowledging our best practices as one of the best in the business,” said Ansa Sekharan, EVP and Chief Customer Success Officer at Informatica. “These prestigious awards demonstrate Informatica’s commitment to delivering customer-centric innovation and ‘think customer-first’ value, which are deeply ingrained in our DNA as we are laser-focused on helping customers unleash the transformative power of data with our AI-powered data management cloud.”
Informatica was also named a finalist in three additional TSIA categories this year namely, “Best Practices in Aligning Sales and Customer Success”, “Leveraging AI in Professional Services” and “Leveraging AI in Education Services”.
About Informatica
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We have created a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC). IDMC is an end-to-end data management platform, powered by CLAIRE® AI, that connects, manages and unifies data across any multi-cloud or hybrid system, democratizing data and enabling enterprises to modernize and advance their business strategies. Customers in approximately 100 countries, including over 80 of the Fortune 100, rely on Informatica to drive data-led digital transformation. Informatica. Where data and AI come to life.
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