Toast Announces Fourth Quarter and Full Year 2021 Financial Results

Fourth quarter revenue grew 111% year-over-year to $512 million

Annualized recurring run-rate (ARR) as of December 31, 2021 grew 74% year-over-year to $568 million

Fourth quarter gross payment volume (GPV) grew 125% year-over-year to $17 billion

Toast (NYSE: TOST), the all-in-one digital technology platform built for restaurants, today reported financial results for the fourth quarter and fiscal year ended December 31, 2021.

“The restaurant industry was tested again in 2021, but as evidenced by our growth there is tremendous demand for the Toast platform as restaurant operators navigate the new normal,” said Chris Comparato, CEO, Toast. “We had a record quarter and year as a result of strong focus on our customers and consistent execution. Restaurants of all sizes run their business on Toast and we are committed to being the trusted platform of choice for the restaurant industry."

Financial Highlights for the Fourth Quarter of 2021

• Revenue for the fourth quarter of 2021 was $512 million, an increase of 111% from the fourth quarter of 2020.
• ARR as of December 31, 2021 was $568 million, an increase of 74% as compared to December 31, 2020.
• GPV for the fourth quarter of 2021 was $17 billion, an increase of 125% from the fourth quarter of 2020.
• Gross profit for the fourth quarter of 2021 was $73 million, an increase of 55% from the fourth quarter of 2020.
• Non-GAAP gross profit for the fourth quarter of 2021 was $82 million, an increase of 52% from the fourth quarter of 2020.
• Net income for the fourth quarter of 2021 was $2 million, as compared to net loss of $61 million in the fourth quarter of 2020.
• Adjusted EBITDA for the fourth quarter of 2021 was $(45) million, as compared to $(7) million in the fourth quarter of 2020.
• Net cash used in operating activities for the fourth quarter of 2021 was $(32) million, as compared to $(28) million for the fourth quarter of 2020.
• Free Cash Flow for the fourth quarter of 2021 was $(34) million, as compared to $(32) million for the fourth quarter of 2020.

Financial Highlights for the Full Year 2021

• Revenue for the full year 2021 was $1,705 million, an increase of 107% from the prior fiscal year.
• GPV for the full year 2021 was $57 billion, an increase of 124% from the prior fiscal year.
• Gross profit for the full year 2021 was $314 million, an increase of 124% from the prior fiscal year.
• Non-GAAP gross profit for the full year 2021 was $341 million, an increase of 114% from the prior fiscal year.
• Net loss for the full year 2021 was $487 million, as compared to net loss of $248 million for the prior fiscal year.
• Adjusted EBITDA for the full year 2021 was $(42) million, as compared to $(94) million for the prior fiscal year.
• Net cash provided by (used in) operating activities for the full year 2021 was $2 million, as compared to $(125) million for the prior fiscal year.
• Free Cash Flow for the full year 2021 was $(17) million, as compared to $(161) million for the prior fiscal year.

For more information on the non-GAAP financial measures and key metrics discussed in this press release, please see the sections titled “Key Business Metrics” and “Non-GAAP Financial Measures,” as well as the reconciliations of non-GAAP financial measures to their nearest comparable GAAP financial measures at the end of this press release.

Outlook

For the first quarter ending March 31, 2022, Toast expects to report:

• Revenue in the range of $469 million to $499 million
• Adjusted EBITDA in the range of $(65) million to $(55) million

For the full year ending December 31, 2022, Toast expects to report:

• Revenue in the range of $2,349 million to $2,409 million
• Adjusted EBITDA in the range of $(240) million to $(200) million

The outlook provided above constitutes forward-looking information within the meaning of applicable securities laws and is based on a number of assumptions and subject to a number of risks. See cautionary note regarding “Forward-looking Statements” below.

Conference Call Information

Toast will host a live video webcast at 5:00 p.m. Eastern Time on Tuesday, February 15, 2022 to discuss the results. The live video webcast can be accessed through Toast’s investor relations website at http://investors.toasttab.com. A replay of the webcast will be available for a period of 90 days after the call.

Toast has used, and intends to continue to use, its Investor Relations website (http://investors.toasttab.com), as well as the Toast Newsroom (https://pos.toasttab.com/news), as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD. Information on or that can be accessed through Toast’s Investor Relations website, or that is contained in any website to which a hyperlink is provided herein is not part of this press release, and the inclusion of Toast’s Investor Relations website address, and any hyperlinks are only inactive textual references.

Upcoming Conference Participation

Toast management will participate in the following investor conferences during the first quarter of fiscal 2022. Webcasts of company presentations can be found on Toast's Investor Relations website at https://investors.toasttab.com/overview/.

• Wolfe Fintech Forum on March 9, 2022 at 11:20-11:55am ET
• Morgan Stanley Technology, Media & Telecom Conference on Monday, March 7, 2022 at 2:30pm-3:00pm ET

About Toast

Toast is a cloud-based, all-in-one digital technology platform built for restaurants of all sizes. Toast provides a single platform of software as a service, or SaaS, products and financial technology solutions that give restaurants everything they need to run their business across point of sale, operations, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants streamline operations, increase revenue and deliver amazing guest experiences. For more information, visit www.toasttab.com.

Forward-looking Statements

This press release contains “forward-looking statements,” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934 and the Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by the context of the statement and generally arise when Toast or its management is discussing its beliefs, estimates or expectations. Such statements generally include the words “believes,” “plans,” “intends,” “targets,” “may,” “could,” “should,” “will,” “expects,” “estimates,” “suggests,” “anticipates,” “outlook,” “continues,” or similar expressions. These statements are not historical facts or guarantees of future performance, but represent the beliefs of Toast and its management at the time the statements were made regarding future events which are subject to certain risks, uncertainties and other factors, many of which are outside Toast’s control. Actual results and outcomes may differ materially from what is expressed or forecast in such forward-looking statements. Forward-looking statements include, without limitation, statements about expected financial positions or growth; results of operations; cash flows; guidance on financial results for the first fiscal quarter and full year of 2022; statements about future operating results; the expectations of demand for Toast’s products and growth of its business; the growth rates in the markets in which Toast compete; Toast’s investments in technology and infrastructure; Toast’s ability to deliver innovative solutions; Toast’s ability to attract and retain customers; financing plans; business strategy; operating plans; competitive positions; and growth opportunities for existing products.

The forward-looking statements contained in this release are also subject to other risks and uncertainties, including those more fully described in Toast’s filings with the Securities and Exchange Commission (“SEC”), including in the sections entitled “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations'' in the final prospectus for Toast’s initial public offering filed on September 22, 2021, Toast’s Quarterly Report on Form 10-Q for the three and nine months ended September 30, 2021, Toast’s Annual Report on Form 10-K for the year ended December 31, 2021 that will be filed following this earnings release, and Toast’s subsequent SEC filings. Toast can give no assurance that the plans, intentions, expectations or strategies as reflected in or suggested by those forward-looking statements will be attained or achieved. The forward-looking statements in this release are based on information available to Toast as of the date hereof, and Toast disclaims any obligation to update any forward-looking statements, except as required by law. These forward-looking statements should not be relied upon as representing Toast’s views as of any date subsequent to the date of this press release.

TOAST, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(in millions, except share and per share amounts)

(unaudited)

⁽¹⁾ Reflects adjustment to net income of $118 million related to change in warrant liability, which is also reflected in diluted weighted average shares during the three months ended December 31, 2021.

TOAST, INC.

CONSOLIDATED BALANCE SHEETS

(in millions, except share and per share amounts)

(unaudited)

TOAST, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(in millions)

(unaudited)

Non-GAAP Financial Measures

In this press release, Toast refers to non-GAAP financial measures that are derived on the basis of methodologies other than in accordance with United States generally accepted accounting principles (“GAAP”). Toast uses certain non-GAAP financial measures, as described below, to understand and evaluate its core operating performance. These non-GAAP financial measures, which may be different than similarly-titled measures used by other companies, are presented to enhance investors’ overall understanding of Toast’s financial performance and should not be considered substitutes for, or superior to, the financial information prepared and presented in accordance with GAAP. Toast believes that these non-GAAP financial measures provide useful information about its financial performance, enhance the overall understanding of its past performance and future prospects, and allow for greater transparency with respect to important metrics used by Toast’s management for financial and operational decision-making.

In the tables below, Toast has provided reconciliations of these non-GAAP financial measures to the most directly comparable financial measures calculated and presented in accordance with GAAP. These non-GAAP financial measures should not be considered substitutes for financial measures calculated in accordance with GAAP, and the financial results that Toast calculates and presents in the table in accordance with GAAP, as well as the corresponding reconciliations from those results, should be carefully evaluated.

For the quarter ended December 31, 2021, we changed our method of calculating certain Non-GAAP financial measures (including Non-GAAP Costs of Revenue, Non-GAAP Gross Profit, Non-GAAP Selling and Marketing Expenses, Non-GAAP Research and Development Expenses and Non-GAAP General and Administrative Expenses) by including adjustments related to payroll tax expense related to stock-based compensation, depreciation and amortization expense, acquisition expenses, expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020, expense related to early termination of leases, and charitable contribution stock-based expense. These changes are reflected in our non-GAAP financial measures for the quarters and years ended December 31, 2021 and December 31, 2020. These changes are made to better align our Non-GAAP financial measures with our definition of Adjusted EBITDA, and are further described in the reconciliation of GAAP to non-GAAP financial measures below.

The following are the non-GAAP financial measures referenced in this press release and presented in the tables below:

• Adjusted EBITDA is defined as net income (loss), adjusted to exclude stock-based compensation expense and related payroll tax expense, depreciation and amortization expense, interest income, interest expense, other income (expense) net, acquisition expenses, fair value adjustments on warrant and derivative liabilities, expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020, expenses associated with early termination of leases, loss on debt extinguishment, charitable contribution stock-based expense, and income taxes.
• Non-GAAP Costs of Revenue are defined as costs of revenue excluding stock-based compensation expense and related payroll tax expense, depreciation and amortization expense, and expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020.
• Non-GAAP Gross Profit is defined as gross profit excluding stock-based compensation expense and related payroll tax expense, depreciation and amortization expense, and expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020.
• Non-GAAP Sales and Marketing Expenses are defined as sales and marketing expenses excluding stock-based compensation expense and related payroll tax expense, depreciation and amortization expense, and expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020.
• Non-GAAP Research and Development Expenses are defined as research and development expenses excluding stock-based compensation expense and related payroll tax expense, depreciation and amortization expense, and expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020.
• Non-GAAP General and Administrative Expenses are defined as general and administrative expenses excluding stock-based compensation expense and related payroll tax expense, depreciation and amortization expense, expenses related to COVID-19 pandemic initiatives resulting from a reduction of workforce in 2020, acquisition expenses, expenses associated with early termination of leases, and charitable contribution stock-based expense.
• Free Cash Flow is defined as net cash provided by (used in) operating activities reduced by purchases of property and equipment and capitalization of internal-use software costs.

Adjusted EBITDA, Non-GAAP Costs of Revenue, Non-GAAP Gross Profit, Non-GAAP Selling and Marketing Expenses, Non-GAAP Research and Development Expenses, Non-GAAP General and Administrative Expenses, and Free Cash Flow do not purport to represent profitability and liquidity measures as defined in accordance with GAAP. These measures are provided to investors and others to improve the quarter-to-quarter and year-to-year comparability of Toast's financial results and to ensure that investors understand the information Toast uses to evaluate the performance of its businesses.

Our definitions may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may not publish these or similar metrics. Further, these metrics have certain limitations since they do not include the impact of certain expenses and cash flows that are reflected in our Consolidated Statements of Operations and Consolidated Statements of Cash Flows. Thus, our Adjusted EBITDA, Non-GAAP Costs of Revenue, Non-GAAP Gross Profit, Non-GAAP Sales and Marketing Expenses, Non-GAAP Research and Development Expenses, Non-GAAP General and Administrative Expenses, and Free Cash Flow should be considered in addition to, not as substitutes for, or in isolation from, measures prepared in accordance with GAAP.

Key Business Metrics

In addition, Toast also uses the following key business metrics to help it evaluate its business, identify trends affecting its business, formulate business plans, and make strategic decisions:

1. Gross Payment Volume (“GPV”) is defined as the sum of total dollars processed through the Toast payments platform across all restaurant locations in a given period. GPV is a key measure of the scale of Toast’s platform, which in turn drives its financial performance. As Toast customers generate more sales and therefore more GPV, Toast generally sees higher financial technology solutions revenue.
2. Annualized Recurring Run-Rate (“ARR”) is defined as a key operational measure of the scale of Toast’s subscription and payment processing services for both new and existing customers. To calculate ARR, Toast first calculates recurring run-rate on a monthly basis. Monthly Recurring Run-Rate (“MRR”) is measured on the final day of each month for all restaurant locations live on the Toast platform as the sum of (i) Toast’s monthly subscription services fees, which is referred to as the subscription component of MRR, and (ii) Toast’s in-month adjusted payments services fees, exclusive of estimated transaction-based costs, which is referred to as the payments component of MRR. MRR does not include fees derived from Toast Capital or related costs. ARR is determined by taking the sum of (i) twelve times the subscription component of MRR and (ii) four times the trailing-three-month cumulative payments component of MRR. Toast believes this approach provides an indication of its scale, while also controlling for short-term fluctuations in payments volume. ARR may decline or fluctuate as a result of a number of factors, including customers’ satisfaction with the Toast platform, pricing, competitive offerings, economic conditions, or overall changes in its customers’ and their guests’ spending levels. ARR is an operational measure, does not reflect Toast’s revenue or gross profit determined in accordance with GAAP, and should be viewed independently of, and not combined with or substituted for, Toast’s revenue, gross profit, and other financial information determined in accordance with GAAP. Further, ARR is not a forecast of future revenue and investors should not place undue reliance on ARR as an indicator of Toast’s future or expected results.

Summary of Key Business Metrics and Non-GAAP Results

(unaudited)

TOST-FIN

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