TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today announced it was named to the 2023 Constellation ShortList™ for Customer Experience (CX) Operations Services: Global for its leading delivery of critical transformation initiative requirements for early adopters and fast-follower organizations.

"We are honored to once again be recognized by Constellation Research as a leading global CX provider of innovative and integrated solutions for customer experience excellence,” said Jeff Puritt, President and CEO, TELUS International. “In today’s competitive market, strategic technology implementations, digital transformations and differentiated customer experiences have become defining factors for success. Our company’s robust end-to-end portfolio of leading-class digital CX solutions, including digital consulting and user experience design, generative AI services, AI data solutions and intelligent automation, enable us to create dynamic, scalable, personalized and engaging customer experiences for the brands we support.”

“Constellation’s 6,000+ buyers have begun a rationalization and optimization process for their investments. CXO’s are consolidating capabilities and reducing the number of vendors they work with,” said R “Ray” Wang, chairman and founder at Constellation Research. “As they move to core platforms, they are also seeking the best of breed solutions that bring unique business capabilities to market for their business. This year’s shortlists take into account this shift and identify which solutions truly stand out.”

Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.

To learn more about TELUS International’s leading digital CX solutions, please visit: www.telusinternational.com.

Disclaimer

Constellation Research does not endorse any solution or service named in its research.

About TELUS International

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across strategic industry verticals, including tech and games, communications and media, ecommerce and fintech, banking, financial services and insurance, healthcare, and others.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS International Community Boards have provided $5.3 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

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