Infobird Software Co. Ltd. (NASDAQ: IFBD), a software-as-a-service (“SaaS”) provider of AI-powered customer-engagement solutions in China, has upgraded its cloud-based intelligent, interactive training SaaS product. IFBD’s innovative AI application is designed to support organizations in developing the efficiency and effectiveness of sales and customer service representatives training. Leveraging technologies such as AI chatbots, Infobird’s solution simulates real-life experiences, creating a training opportunity for sales or customer service representatives anytime, anywhere. With the new upgrade, the training is available for clients with international training needs. The company recommends combining its training solution with its intelligent quality-inspection product, which creates a closed-loop management of customer engagement and training of sales or customer service representatives. “With our past many years of experience in customer engagement business, we have gained a deep understanding of enterprises’ sales and customer service management training problem areas,” said Infobird CEO and chair Yimin Wu in the press release. “The traditional way of training is just not as effective, when taking in consideration of the high turnover rate as well as the constantly renewed communication scripts between representatives and customers. We are trying to provide an innovative way for enterprises to better train their representatives with high efficiency and effectiveness. The best part of this training style is that you can train as many representatives as you want with the same standards, no matter where they are located in the world. Especially under the influence of COVID-19, this becomes even more important for enterprises with international coverage. Scenarios such as telemarketing sales, cloud-call center customer service, store reception, and on-site sales training all are a great fit to this product. We already have several enterprises from banking and retail industries that have shown great interest in this product.”
To view the full press release, visit https://ibn.fm/tiDTF
About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service provider of innovative AI-powered and enabled customer engagement solutions. For more information about the company, visit www.Infobird.com.
NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at https://ibn.fm/IFBD
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